Refund policy
At Coastal Granddaughter Co., we want you to love every piece you purchase. If something isn't quite right, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
To begin a return, please email us at shopcoastalgranddaughterco@gmail.com.
Return Address:
Please contact us before sending your return. Return instructions and the correct return address will be provided once your return request has been approved.
Returns sent without prior authorization cannot be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at shopcoastalgranddaughterco@gmail.com with your order number and photos of the issue. We'll review the situation and work quickly to make it right.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made items
If you have questions about whether an item is eligible for return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you'd like a different size or style, simply return your eligible item and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at shopcoastalgranddaughterco@gmail.com.